Rokasound Cancellation Policy

At Rokasound, we understand that plans can change. Below is our cancellation policy to help you navigate any adjustments you may need to make:

1. Cancellation Notice:
To avoid cancellation fees, we require written notice of cancellation at least 14 days before the scheduled event.

2. Cancellation Fees:

• More than 14 days prior: No cancellation fee will apply.
• 7 to 14 days prior: A cancellation fee of 50% of the total contract value will be charged.
• Less than 7 days prior: A cancellation fee of 100% of the total contract value will apply.

3. Rescheduling:
If you need to reschedule your event, please contact us as soon as possible. We will do our best to accommodate your new date without penalty, subject to availability.

4. Refund Process:
Any eligible refunds will be processed within 14 business days after the cancellation request is received.

5. Exceptions:
In cases of unforeseen circumstances (e.g., natural disasters, illness), we may waive cancellation fees at our discretion. Please contact us to discuss your situation.

If you have any questions regarding our cancellation policy, feel free to reach out to us. Thank you for choosing Rokasound!